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10 year warranty

Warranty

Warranty Information

This Limited Warranty is the exclusive warranty granted by Hayden Island Cabinets (hereinafter HBC.)

HBC warrants that its products shall be free from defects in materials and workmanship for a period of 10 years from the date of shipment. This warranty is limited to the original retail purchaser (hereinafter purchaser) at the original site of installation. This warranty applies to residential applications only and is non-transferable. It is conditioned by the purchaser’s proper handling of products after delivery.

This warranty is given in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose.

If defects in materials and / or workmanship of a product (s) should appear, the purchaser must notify the HBC dealer from whom it was purchased or, only if this is no longer possible, HBC, during the period of this warranty, specifying the nature and extent of the defects. HBC’s sole obligation is, at its discretion, to either repair or replace the defective product at no cost to the purchaser. HBC shall not be liable for labor, transportation or other charges for adjustments, repairs, removal, installation or other work which may be done upon or in connection with HBC products by the dealer, his agents or others.

This warranty applies to manufacturing defects only. It does not cover normal wear or apply to products which have been subject to an accident or have been misused, abused, neglected, damaged by improper cleaning solvents, exposed to extremes of moisture, humidity or temperatures, modified, improperly handled, shipped or installed, or used for any purpose or in any way not originally designed and intended by the manufacturer.

Replacement products may not exactly match the original products due to the passage of time and natural aging of wood or changes in availability of materials.

Wood, being a natural substance, has inherent characteristics such as mineral streaks, pin knots and varying hues, colors and grain patterns. Fluctuations in the inherent characteristics are not considered manufacturing defects nor are naturally occurring color changes due to the aging of wood and / or exposure to various light sources.

This warranty does not cover products or parts not supplied or manufactured by HBC and only apply to HBC products purchased through an authorized HBC dealer.

HBC shall not be liable for any direct, indirect, incidental or consequential damages arising from any defects in its products. HBC’s sole obligation is to remedy any defects in the manner described above. HBC does not assume, nor authorize any person to assume for it, any liability in connection with the sale of its products. No HBC dealer, agent or employee has the authority to create any additional warranty or increase the scope of this warranty.

Some states do not allow limitations on the existence or duration of implied warranties and do not allow exclusion nor limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have additional rights, which vary, from state to state.

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Warranty Service Request

To send a warranty service request please email:

warranty@haydenislandcabinets.com
Treat Your Cabinets Right For A Lifetime Of Enjoyment

Cleaning and Care

Keep your cabinets looking stunning for years. Clean gently with a damp cloth, avoid harsh chemicals, and wipe spills immediately. Care as refined as your space.

Cleaning Products to Avoid:

  • Harsh chemicals.
  • Abrasive cleaning products such as: tub/sink cleansers, scouring powder, scouring pads, or steel wool.
  • Sponges or dish clothes. (They may contain particles that could scratch your cabinets, or they may contain staining food or oil residue.)
  • Ammonia or ammonia based cleaning products.
  • Bleach or bleach based cleaning products.
  • Silicon based cleaning, waxing, or polishing products.
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Splatters & Spills:

Clean spills and splatters immediately, prolonged exposure to spills, including food, water, or other liquids, or to oil and grease splatters can cause permanent discoloration or damage to your cabinet’s finish.

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Regular Dusting:

Use a clean / dry soft cotton cloth for regular dusting. Packaged dusting sheets are not recommended. Do not use pre-moistened dusting sheets, or aerosol products made for dusting.

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Waxing & Polishing:

Waxing is not recommended. Over time, waxing and polishing compounds may build up to the surface of your cabinet causing hazy, streaky, or a yellowed appearance to your cabinet’s finish.

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Cleaning Glass Doors:

A Touch-Up Kit is available to hide surface damage. Contact us to purchase the color-matched touch-up kit for your specific cabinets. Use the kit’s touch-up pen to hide minor blemishes. Use the kit’s tinted putty to fill deeper scratches, gouges, or nicks. Detailed instructions are provided in each kit.

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Avoid Moisture Damage:

Avoid draping damp clothes or dish clothes over cabinet doors. This moisture can cause permanent damage: including but not limited to peeling and discoloration of the cabinet’s finish.

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Avoid Light Damage:

Exposure to direct sunlight tends to darken the color of natural wood products. Sunlight can also fade painted wood surfaces. Consider the use of draperies or blinds to protect your cabinets from direct sunlight.

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Avoid Heat Damage:

The heat generated when using an oven’s self-cleaning feature is much greater than during normal cooking. If this heat escapes from the oven, it can damage your cabinets. While this is a rare circumstance, you can minimize the risk of cabinet damage by removing the cabinet door and drawers nearest the oven before using its self-cleaning feature.

FAQ

Cabinet FAQs

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  • How do I clean and care for my Hayden Island Cabinets?

  • Does Hayden Island Cabinets offer cabinet resurfacing?

  • How became our Dealler?

  • How to Find an Authorized Dealer Near You?